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Return/Refund Policy

Return & Refund Policy

Asset Appeal

Last Updated: August 27, 2026

Our Commitment

Asset Appeal sells authenticated pre-owned luxury watches and fine jewelry. Every piece is individually inspected and individually priced, so our return policy is narrow. We set it out in full here so there are no surprises after you buy.

What We Accept Returns For

We accept returns in three situations:

  • The item is not as described — it materially differs from its listing description, photographs, or condition grading.
  • We sent the wrong item.
  • The order was never delivered.

We do not accept change-of-mind returns. All other sales are final.

Time Limits

  • Not as described, or wrong item: notify us within 24 hours of carrier-confirmed delivery. If customs clearance or a failed delivery attempt meant you did not actually receive the package on the date the carrier recorded it as delivered, tell us and we will count the 24 hours from the date you received it.
  • Order never delivered: notify us within 30 days of the expected delivery date, matching the reporting window in our Shipping Policy.

Send all notifications to info@assetappeal.com or call (702) 374-5033.

Approval Before You Send Anything Back

Do not ship an item back before we have approved the return. Contact us within the window above and, if the return is approved, we will issue a return authorization and shipping instructions. Items sent back without authorization may be refused.

Condition

Items must be returned in the exact condition received, including all original components, accessories, packaging, and documentation, with any security tag intact.

Restocking Fee

  • Approved "not as described" returns: a 20% restocking fee is deducted from the refund.
  • Wrong item sent, or order never delivered: no restocking fee.

Return Shipping

  • Where the fault is ours — wrong item, or not as described — we pay insured return shipping and provide a prepaid label, domestic or international.
  • For any other approved return, you pay insured return shipping.
  • All returns must travel fully insured for the purchase price, signature required. We cannot accept responsibility for items lost or damaged in transit back to us that were not shipped this way.

International Returns

We ship worldwide, and a few additional terms apply to orders outside the United States:

  • Import duties, taxes, and customs clearance fees are your responsibility and are collected on delivery. They are charged by your country's authorities, not by Asset Appeal, and we cannot refund them on a return. You may be able to reclaim them directly from your customs authority.
  • Returned items must be declared accurately and marked as returned goods. Parcels refused at customs, or returned with incorrect declarations, may be delayed or sent back at your cost.
  • Original outbound shipping charges on international orders are refunded only where the fault is ours.

Destinations We Cannot Serve

We cannot ship to countries subject to United States export restrictions or sanctions, or to destinations where our carriers will not provide insured, signature-required delivery for high-value goods. If we cannot ship to your destination, we will contact you and refund your order in full before dispatch.

Refunds

Once we receive and inspect a returned item we will approve or decline the return within 3 business days and email you either way. Approved refunds are issued to the original payment method within 5–10 business days, less any restocking fee. How quickly the credit appears after that depends on your bank or card issuer.

Questions About a Return?

Email info@assetappeal.com or call (702) 374-5033.
Asset Appeal, 9460 W Flamingo Rd #110, Las Vegas, NV 89147