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Return/Refund Policy

Return & Refund Policy

Asset Appeal

Last Updated: June 16, 2026

Our Commitment

Our return policy is designed to ensure customer satisfaction while protecting the integrity of our luxury assets. Please read the following carefully before making a purchase.


Returns are only accepted for items that are "not as described," received incorrectly, or never delivered. All other sales are considered final. We encourage customers to review all listing details, photos, and descriptions thoroughly prior to purchase.


Return Conditions

To be eligible for a return, all of the following conditions must be met:

  • The item must qualify under one of our accepted return reasons (see below) — returns are not accepted for change of mind or buyer's remorse.
  • You must notify us within 24 hours of receiving the item, or within 7 days if the item was never received.
  • The item must be returned in the exact condition as received, including all original components, accessories, and packaging.
  • We reserve the right to refuse returns that do not meet these criteria.


Accepted Return Reasons

1. Item Not As Described

If the item you received differs materially from its listing description or photos, you are eligible to initiate a return.

  • Contact us within 24 hours of delivery.
  • Provide your order number, a written description of the discrepancy, and clear supporting photos.
  • Our team will review your claim and respond with next steps if the return is approved.
  • Do not ship the item back until you have received written approval from our team.
  • A 20% restocking fee applies to all approved returns. This fee is deducted from the refund amount and covers inspection, repackaging, and processing costs.


2. Wrong Item Received

If you received an item that is different from what you ordered, we sincerely apologize and will work to resolve this promptly at no cost to you.

  • Contact us within 24 hours of delivery.
  • Provide your order number and photos clearly showing the item received alongside any original packaging or documentation.
  • Once confirmed, we will arrange a prepaid return shipping label and either send the correct item (if available) or issue a full refund.
  • No restocking fee applies to returns due to our fulfillment error.


3. Product Never Received

If your order has not arrived within the expected delivery window, please follow the steps below before contacting us:

  • Check your tracking information for the latest shipment status.
  • Verify the delivery address on your order confirmation is correct.
  • Check with neighbors, building management, or any secure delivery locations at your address.


If your tracking shows delivered but the item cannot be located, or if tracking has not updated in 7 or more business days, contact us immediately:

  • Contact us no later than 7 days after the expected delivery date.
  • Provide your order number and tracking number.
  • We will open an investigation with the carrier. Investigation timelines vary by carrier but typically take 5–10 business days.
  • If the carrier confirms the package is lost, we will offer a replacement (if available) or a full refund.
  • Asset Appeal is not responsible for packages marked as delivered by the carrier to the correct address. We strongly recommend using a secure delivery address and contacting your carrier directly in such cases.


Restocking Fee

A 20% restocking fee applies to all approved "not as described" returns. This fee is deducted from the refund amount and covers the cost of inspection, repackaging, and processing. No restocking fee is charged for wrong item or lost package cases.


How to Initiate a Return or Claim

  • Contact us within the applicable timeframe via phone or email (details below).
  • Provide your order number, a description of the issue, and any supporting photos or documentation.
  • Our team will review your request and respond with next steps within 1–2 business days.
  • Do not ship any item back until you have received written approval from our team.


Contact Us

For questions about our return policy or to initiate a return or claim, contact our customer service team:


Asset Appeal

9460 W Flamingo Rd #110

Las Vegas, NV 89147

Phone: (702) 374-5033

Email: info@assetappeal.com

Website: https://www.assetappeal.com